Frequently Asked Questions
Why is my account suspended? Can it be reactivated?
If you received a notification informing you that your account was suspended or you tried to make a booking and you received an alert saying the same then your account has been suspended due to too many no-shows. Our goal is to protect our ...
Where can I view/update my personal details?
You must first register or log in to your account with us before you can access your profile. 'My profile' is located in the menu on our mobile apps and mobile website and at the very top of our desktop website.
What is Eatigo Cash Voucher? How can i use it?
What Is It? Eatigo Cash Voucher is an additional dollar value discount that you can apply on top of the original eatigo discount. It’s like an extra sprinkle of savings for your meal! How to Use It: When making a reservation on eatigo, simply input ...
I made a reservation and arrived at the restaurant at the correct time but the restaurant is refusing to accept me and/or give me the agreed discount. What do I do?
This should never happen. In the unlikely event it does, please contact us via live chat and we will try to resolve the situation for you right away.
What happens if I arrive early/late for my reservation?
As eatigo offers time-based discounts, punctuality is important. Based on our Terms of Use, your reservations are guaranteed within 15 minutes of your reservation time. Any time before or beyond 30 minutes, our restaurant partners have the right to ...
Do eatigo allow cross country reservations?
Of course we do! If you are going on a holiday to a country where eatigo is present, you can always plan out your dining spots and make those reservations in advance.
How do i claim my eatigo reservation discount at the restaurant?
You’ll receive an instant booking confirmation via the app and email. When you arrive at the restaurant, show your booking code digitally (from the app/email). This will assist the restaurant team to acknowledge your reservation.
Do I need to provide my credit card info at any point?
No, never! There is no upfront payment, just a reservation. You pay normally at the restaurant after eating.
What happens if a time-slot is sold out?
A sold out time-slot means that the maximum number of seats for that time-slot has been fully reserved. However, there are always cancellations and users do reschedule occasionally, so do continue to check back for the latest updates on your ...
Do I need to register with eatigo to make a reservation?
Yes you will need to register with us to enjoy the reservation with discount, nonetheless you can still browse our restaurants without registering on eatigo.
How far in advance can I make a reservation?
You can make a reservation upto 1 month in advance.
How many reservations can I make?
The maximum number of active reservations at any time is set at 3. Concurrent reservations are not allowed.
Why do I have to cancel my reservation instead of just not showing up?
Cancelling your reservation beforehand helps our restaurants to manage their staff & seats. Not showing up for more than 3 reservations will get your account suspended. Be kind and take a second to cancel if you cannot make it, we have made it easy. ...
How long in advance can I cancel my reservation?
Your reservation can be cancelled up to one minute beforehand. Any later than this and you will be marked for a no show.
Can I edit/cancel my reservation after confirming?
Sure you can! There are 2 ways to do so: 1. Click on the 'edit/cancel reservation' button that can be found in your confirmation email. 2. Click into 'my reservations' in the app and edit/cancel your reservation from there. You must be a registered ...
Can I make a reservation for a group size larger than what is available on the app and website?
In the event where you would like to reserve for a group size larger than what is allowed, kindly drop us an email at support.th@eatigo.com and we will contact the restaurant to check for availability. We are always at your service.
Is the discount limited to the items reflected in the 'recommended menu'?
No the discount is not limited to the items in the 'recommended menu'. The recommended menu is simply a suggestion from us, along with a sample breakdown of prices on the side to give you a better gauge of your expected bill.
What does a reservation on eatigo really include? Is there any fine print?
1. 'x%' discount off all food items which includes starters, mains and even desserts (unless specifically stated under the 'special conditions' section) 2. Only drinks and in-house value set meals which are already discounted are not included. 3. ...
How do I make a reservation?
Reservations can be made on our app and website. 1. Pick your preferred restaurant 2. Select the party size, date and the time when you want to go to the restaurant. 3. The time you chose will determine the discount you are getting so play around to ...
What is eatigo?
eatigo is the no. 1 discounted restaurant reservation platform in South East Asia offering real-time discounts of up to 50% off the whole food bill for every restaurant, every day! No upfront costs, no credit card details, no coupons, nothing - just ...