Knowledge Base

About Eatigo

• What is eatigo?
• Can I book restaurants in other countries?

How to Book & Manage Reservations

• How do I make a reservation?
• Do I need to register an eatigo account to make a reservation?
• How far in advance can I make a reservation?
• Why do some restaurants have so little available time slots?
• Can I edit or cancel my reservation?
• How many active reservations can I have in my account?

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Discounts & Usage Rules

• How do I claim my eatigo discount at the restaurant?
• Is eatigo discount applicable for everything on the menu?
• What if I arrive early or late?
• I was on time, but the restaurant doesn’t acknowledge my reservation. What do I do?

Account & Profile

• Do I need to give my credit card info?
• How do I update my personal details?
• Why is my account suspended?

Eatigo Cash Voucher (ECV)

• Will I still get my original eatigo discount if I apply an Eatigo Cash Voucher code?
• What is an Eatigo Cash Voucher (ECV) code?

Discount Limitations & Exceptions

• Does the discount cover service charges and taxes?
• Are children and infants counted toward the discount?
• If someone joins who isn’t in the reservation, do they also get the discount?

Restaurant Communication & Special Requests

• Can I request specific seating or a private room?
• How can I notify the restaurant about food allergies or dietary needs?
• How do I contact the restaurant?